It is helpful to know who is responsible for assisting in resolving any questions or issues that may arise. To ensure you get prompt and efficient warranty service, please follow the steps outlined below:

  • Tarion does not accept emailed reports. ACORN’s Customer Care Coordinator will contact you to schedule a home visit to go over the issues raised in your request.
  • After an inspection, ACORN’s customer care representative will schedule a date with you for the work to be completed. This is usually within two to four weeks of the inspection.
  • Follow the same process to submit the Year-End form and the Second Year form.

ACORN Customer Care Department

(416) 499-4900

(416) 499-2423

As outlined by Tarion, Acorn asks that you provide adequate and reasonable access during regular working hours in order to have service work completed in your home. Providing proper access will enable us to provide the best possible service to you as quickly and efficiently as possible.

All work will be carried out between 8am and 4pm, Monday to Friday.

We ask that you notify us 24 hours in advance of any appointment if something comes up and you are unable to be at home.